FAQ’s

Got a question about Summer Soulstice? Please take a look through the most frequent ones that we are asked, set out below…

eTickets

Q: I want to bring my children who are aged 12 years old and under – do they need an eTicket?
A: Yes. All children from the ages of 1-12 will need an Under 13 eTicket and older children aged from 13 to 17 will need a Teen eTicket. These must be ordered at the same time as when you buy your own (Adult) eTickets for the event. If you plan to bring a child younger than 1 year old/babe-in-arms, you will not need to buy an eTicket.

Q: Do I need to print off my eTicket?
A: Yes you do. The unique barcodes on all etickets will be scanned for you and your party to gain entry into our main Event area and also our Camping area respectively. Alternatively, barcodes can be scanned direct from your smart phone but this process can at times, be less responsive to our barcode scanners and cause delay.

Q: Is a Camping Add-On eticket price, per person or per pitch?
A: These are priced per person (per night) and not per pitch.

Q: I ordered a ‘Super 7’ event ticket but I have received only one ticket with one barcode, do I use this?
A. No, for this new discounted eticket you will initially receive just the one email/barcode, but you will then subsequently be issued all 7 (seven) tickets separately a week prior to the event.

Q: Where’s my eTicket?
A: Your eTicket(s) will have been emailed to you once your payment has cleared through PayPal. Please check your spam/junk folder if you cannot find them before you contact us. Please make sure you input your correct email address for your etickets to be sent to. This is the most common reason for them not being received by the purchaser first time round. For further help you can email us or our ticket agents.

Q: Can I change the name on my eticket(s)?
A: All tickets are issued to named holders, as long as you are the purchaser of the original eticket order you will be able to do this by emailing us with your name, email & mobile details on the etickets and the name(s) you want removing and adding. Changes may be made up to 72 hours prior to the event for a fee of £5 per ticket.

The Event

Q: When is Summer Soulstice 2020?
A: This is scheduled for Saturday 20th June 2020. Event opening times – TBC. Venue will be Old Elizabethans Memorial Playing Fields, Mays Lane, Barnet.

Q: Can I bring food & drink into Summer Soulstice?
A: Picnics which include soft drinks and water (sealed/unopened) only are allowed – 1 bottle/can per person. No alcohol can be bought into the main arena as there are licensed bars at the event, however a limited amount of alcohol is allowed into the camping area if you have a valid camping add-on eticket. No BBQ’s, stoves or cooking fires are allowed in the main event area and please do not bring in glass bottles or containers or hard plastic containers of any kind. Please dispose of all your rubbish in the bins available or if possible, please take any of your rubbish with you on departure. This helps us with the big clean up on the day after.

Q: Can I bring a gazebo into Summer Soulstice?
A: Yes you can. There is a designated area (Gazebo Zone) for your gazebo to be put up and there is currently no charge, but spaces are limited and you cannot book your gazebo pitch in advance. We advise early arrival to the event if you want to do this. At the entry gate you will need to give a member of our crew your name and mobile number before being directed to where you can set up on the day.  Only 3m x 3m pop-up gazebo’s are allowed into the event & you must be a valid Event Only eTicket holder. The Gazebos Zone is subject to availability of space on the day. Gazebo’s bigger than 3m x 3m are not allowed into the event. Please be mindful of other event goers while setting up/taking down and allow a 1 metre gap between you and other gazebo users. Please remember to take your gazebo away with you at the end of the event and note that we cannot accept any responsibility for damage to your gazebo during the course of event itself. If your gazebo is left on site, we will have your details and you will be charged for it’s subsequent removal.

Q: What if I lose a personal possession during the event?
A: Unfortunately some people do lose possessions at Summer Soulstice. Any lost property found during the event is handed in to Lost & Found at Soulstice HQ – open 11am – 11pm. After the event, any lost property we still have or find afterwards, will be stored in the site’s safe area for people to collect directly the following day between 9am – 2pm. You will also be able to email us thereafter with a message entitled Lost Property Enquiry.

Q: Can I bring my dog?
A: Sadly, no pets or animals are allowed on site with the exception of registered guide dogs.

Q: When can I get a timetable/line-up/programme?
A: Our Summer Soulstice programmes will be made available online as a PDF download one week before the event, as well as on our social network pages. A free, limited edition physical copy will also be available on the day at the event.

Q: Is there a mobile app for Summer Soulstice?
A: No app for Summer Soulstice is currently available.

Travel

Q: How do I get to Summer Soulstice?
A: Please go our How To Find Us page to see the best way to get to the event this year. You can also find your best route to Summer Soulstice by using your traffic journey app or SatNav by entering the postcode: EN5 2AG.

Q: When can I arrive / when do I have to leave?
A: Our main gates into the arena open at 11am on the day of the event. For those who have purchased valid Summer Soulstice Event/Camping eTickets, may arrive at 9.30am on the day of the event & you will be directed toward the Camp Soulstice from at the site’s car entrance. The gates to the main event arena open at 11am for all eTicket holders. The event ends at 11pm and the main event area needs to be cleared as quickly as possible & people staying in Camp Soulstice should make their way to their tents at this point. All campers must leave the Summer Soulstice site by 12pm (noon) on the Sunday following the event.

Q: Is there car parking & how much is it to park?
A: Yes. There is limited car parking on the event site on first come, first serve basis – open from 9.30am on day of event. Vehicles are charged £10 for parking. If you have 4 persons or more in your vehicle or you have a motorcycle/moped, you’ll be the charged £5. All payable on entry to the event on the day in cash. The car park entrance get is staffed by our security and members of Cherry Lodge Cancer Care. Anyone with a valid Camping Add-On eticket will not be charged for parking. Event goers staying in Camper vans/motor homes in the area adjoining Camp Soulstice will also be able to park their vehicle for free.

Q: Is there disabled parking facilities?
A: Yes, there is free car parking for disabled people owning a valid blue badge – see our Disability page for further info. The entrance to the car park will open at 9.30am.

Q: Can I leave my car in the car parking area overnight?
A: Cars maybe left overnight but at your own risk. Although we have security on site in the small hours, Summer Soulstice and Old Elizabethans cannot accept responsibility for any theft or damage to your vehicle. All vehicles must be cleared of the site by 1pm on the Sunday following the event.

Q: Is the Soul Bus running & at what times.
A: The free Soul Bus service is now a firm favourite with event goers and the local community. They start running from 11am on the day of the event and run up until 12.30am (Sunday 23rd June). Please see our Soul Bus page for times & alighting points. You will need to show the driver your Event eTicket print-out or valid wristband to use the Soul Bus during the day.

Q: Can I leave the event site and then come back in?
A: Yes, as long as you have a valid wristband on, you will be given a Pass-0ut card at our arena gates which allows you to leave and re-enter the festival site. The Pass-out card must be handed back to our gate staff on re-entry to the event. Please note there is no re-entry into the main event arena after 9.00pm.

Camping

Q: Are Camper Vans allowed?
A: Yes. Anyone coming to the event in a Camper Van (or motorhome) will be permitted into an adjoining area to Camp Soulstice where you will have access to amenities and to and from the event itself.

Q: Are caravans allowed?
A: No. Due to limited space at the site, caravans or trailer tents are allowed are allowed at Summer Soulstice.

Q: Can I bring my own alcohol into Camp Soulstice?
A: A reasonable amount of alcohol per person is allowed into Camp Soulstice on first entry only – see all our Terms & Conditions – for your own personal consumption. Please remember none of this personal alcohol is allowed to be bought into the main event arena at any time and there are fully licensed bars available for you. You’ll be asked to leave any excess alcohol outside the event. Glass is not allowed anywhere in Camp Soulstice.

Q: Are there showers/water points/toilets?
A: There are no showers available in Camp Soulstice, however there will be a water point and toilet facilities.

Q: Are there electrical points provided?
A: There are no electrical points available in Camp Soulstice or accessible to campers on the rest of the event site.

Q: Can I bring food into Camp Soulstice?
A: Yes you can bring in food for your stay at Camp Soulstice – please see our Terms & Conditions for more info.

Q: Can I bring a disposable BBQ or a small stove to cook food?
A: You can bring these into Camp Soulstice only but not into the main event arena or main car parking area. No cooking fires are allowed anywhere on the event site.Campers: please be mindful of others sharing the area with you when cooking and do not use stove or disposable BBQs inside your tent: carbon monoxide kills. Do not leave your disposable BBQ or stove unattended while you’re cooking.

Additional

Q: Are Chinese lanterns, flares, fireworks or campfires allowed?
A: No, none of these are permitted at Summer Soulstice. Please do not use or bring Chinese Lanterns to light up and set off into the sky, the devastation that can be caused by these things if they go in the wrong direction is something we all want to avoid, especially in a camp site environment.

Q: Do you operate a Challenge 25 policy?
A: Yes, we will be operating a Challenge 25 policy at Summer Soulstice once again. If you can’t provide valid identification when asked by bar staff, you will be asked to leave the event site and come back with your ID. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification. Valid forms of ID include:

  1. An in date photographic driver’s license or provisional licence.
  2. A valid passport (not a photocopy). Out of date passports will NOT be accepted.
  3. A Proof of Age Standards Scheme Card (showing the PASS hologram).

Q: Is there phone charging available?
A: There is currently no public phone charging facility available on the site.

Q: Is there an ATM/Cash Machine available?
A: There is currently no ATM or Cash Machine facility available on the site. You can locate nearest cash points to the event by using this link and typing in EN5 2AG as the location.

Q: Is there free Wi-Fi available?
A: There is currently no free Wi-Fi available at the event although there is a good mobile network coverage at the site for both 3G and 4G.

Q: I’m interested in renting a traders pitch at Summer Soulstice, how do I go about it?
A: We always welcome traders/vendors and stall holders to our event, but there is a limit as to how many we can fit into the main event area. If you wish to apply for a future pitch, please go to our Stalls & Vendors page for current pitch prices and further info.

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