FAQ’s

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Got a question? Please take a look through our most frequently asked. You might also want to check out our full Terms & Conditions page, which may answer your queries.

Tickets

Wristbands ThumbQ: I want to bring my children who are aged 12 years old & under – do they need an eTicket?
A: Yes, they do need an Under13 eTicket, these are £1 (a booking fee is also added) & can be ordered at the same time as when you buy your eTickets for the Event Only or Event & Camping. If you plan to bring a child under 12 months or a babe-in-arms, you do not need to buy an eTicket.

Q: I want to bring my children who are aged between 13 and 17?
A: Children of this age will need a full priced eTicket. Our terms state that any eTicket holder under the age of 18, can only enter the event with a parent, legal guardian or nominated guardian of a certain age. If you are lucky enough to look under 18 then you will be asked by our nice security people for ID @ the entrance gates, so please bring up-to-date photo ID with you.

Q: Do I need to print off my eTicket?
A: Yes you do. The unique barcodes on these will be scanned for you & your party to gain entry into our main Event area & Event / Camping area respectively. Alternatively, barcodes can be scanned direct from your smart phone.

Q: Where’s my eTicket?
A: Your eTicket(s) will have been emailed to you once your payment has cleared through PayPal. Please check your spam folder before you contact us – for further help you can email us or our ticket agents.

The Event

Q: When is Summer Soulstice?
A: Saturday 24th June 2017. Times: 11am-11pm. @ Old Elizabethans, Mays Lane, Barnet.

Q: Can I bring food & drink into Summer Soulstice?
A: Picnics which include soft drinks, are allowed into the venue but NO BBQ’s, stoves or cooking fires are allowed in the main event area. Please do not bring in glass bottles or glass containers of any kind. Please dispose of all your rubbish the bins available or if possible, please take any of your rubbish with you on departure. This helps us with the big clean up after.

Q: Can I bring a gazebo into Summer Soulstice?
A: Yes there is an area for your gazebo to be put up. Spaces are limited & you cannot book your gazebo pitch in advance, so we advise early arrival to the event. You will be charged £10 per gazebo pitch which is payable on entry to the event. You will be directed by one of our crew to where you can set up on the day.  Only 3m x 3m pop up gazebo’s are allowed into the event if you have bought a valid eTicket. Gazebos can only be set up outside the main event arena in our designated Gazebo Zone & is subject to availability of space on the day. Gazebo’s bigger than 3m x 3m are not allowed into the event. Please be mindful of other event goers while setting up/taking down & allow a 1 metre gap between you & other gazebo users. Please remember to take your gazebo away with you at the end of the event & note that we cannot accept any responsibility for damage to your gazebo during the course of event itself.

Q: Can I bring my dog?
A: No pets or animals are allowed on site with the exception of registered guide dogs.

Q: When can I get a timetable/line-up/programme?
A: Our Summer Soulstice programmes will be made available online as a PDF download in the week before the event, as well as on our social network pages. A free, limited edition physical copy will also be available on the day at the event.

Q: Is there a mobile app for Summer Soulstice?
A: No app for Summer Soulstice is currently available.

Travel

Bus StopQ: How do I get to Summer Soulstice?
A: Please go our How To Find Us page to see the best way to get to the event this year. You can also To find your best route to Summer Soulstice by using an online journey planner or your SatNav by entering the postcode EN5 2AG.

Q: When can I arrive / when do I have to leave?
A: Our main gates onto the site open at 10am on Saturday 24th June 2017 for those who have purchased valid Summer Soulstice Event/Camping eTickets & you will be directed toward the Camp Soulstice end of the event. The gates to the main event arena open at 11am for all other Event eTicket holders. The event ends at 11pm & the main event area needs to be cleared as quickly as possible & people staying in Camp Soulstice should make their way to their tents at this point. All campers must leave the Summer Soulstice site by 12pm (noon) on Sunday 25th June 2017.

Q: Is there car parking?
A: Yes. There is limited car parking on the event site on first come, first serve basis. Each vehicle is charged £10 for parking, payable on entry to the event on the day which will be staffed by members of Cherry Lodge Cancer Care. The entrance to the car park will open at 9.30am. Anyone paying to stay in Camp Soulstice overnight, will be able to park their vehicle for free.

Q: Can I leave my car in the car parking area overnight?
A: Cars maybe left overnight but at your own risk. Although we have security on site in the small hours Summer Soulstice & Old Elizabethans cannot accept responsibility for any theft or damage to your vehicle. All vehicles must be cleared of the site by 12pm (noon) on Sunday 25th June 2017.

Q: Is the Soul Bus running & at what times.
A: The free Soul Bus service is now a firm favourite with event goers & the local community. They start running from 11am on the day of the event & run up until 12.30am on the Sunday. Please see our Soul Bus page for times & alighting points. You will need to show the driver your eTicket print out or valid wristband to use the Soul Bus during the day.

Q: Can I leave the event site and then come back in?
A: Yes, you will be allowed to re-enter the festival site as long as you have a valid wristband on. Please note there is no re-entry into the main event arena after 9.30pm.

Camping

Q: Are Camper Vans allowed?
A: Yes. Anyone coming to the event in a Camper Van can park their vehicle in an allotted section of the main car park at a cost of £10 payable on entry to the event on the day. Camper Vans are currently not allowed into the Camp Soulstice area but will be in an adjacent area.

Q: Are caravans allowed?
A: Due to limited space at the site, no caravans or trailer tents are allowed at Summer Soulstice.

Q: Can I bring my own alcohol?
A: No alcohol is allowed to be bought into the event arena at any time, there are fully licensed bars available for you. You’ll be asked to leave any excess alcohol outside the event. A reasonable amount of alcohol per person is allowed into Camp Soulstice for your own personal consumption. Please remember that glass is not allowed anywhere in Camp Soulstice so please make sure to decant anything you are planning to bring to the campsite, into plastic containers before you arrive.

Q: Are there showers/water points?
A: There are no showers available in Camp Soulstice, however there will be a water point & toilet facilities.

Q: Are there electrical points provided?
A: There are no electrical points available in Camp Soulstice or on the event site.

Q: Are Chinese lanterns, flares, fireworks or campfires allowed?
A: No, none of these are permitted as we have a ‘no naked flame’ policy at Summer Soulstice. Please do not use or bring Chinese Lanterns to light up & set off into the sky, the devastation that can be caused by these things if they go in the wrong direction is something we all want to avoid, especially in a camp site environment.

Q: Can I bring a disposable BBQs or a small stove to cook food?
A: You can bring these into Camp Soulstice only but not into the main event arena or main car parking area. Campers: please be mindful of others sharing the area with you when cooking & do not use stove or disposable BBQs inside your tent: carbon monoxide kills.

Additional

Event ImageQ: Challenge 25
A: We will be operating a Challenge 25 policy at Summer Soulstice. If you can’t provide valid identification when asked by bar staff, you will be asked to leave the site & come back with your ID. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification. Valid forms of ID include:

  • An in date photographic driver’s license or provisional licence.
  • A valid passport (not a photocopy). Out of date passports will NOT be accepted.
  • A Proof of Age Standards Scheme Card (showing the PASS hologram).

Q: Is there phone charging available?
A: There is currently no phone charging facility available on the site.

Q: I’m interested in renting a pitch at Summer Soulstice, how do I go about it?
A: We always welcome vendors & stall holders to our event, but there is a limit as to how many we can fit into the main event area. If you wish to apply for a future pitch, please go to our Stalls & Vendors page for current pitch prices & further info.


Please also check our full terms & conditions here.

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